29/04/2025
Leveraging the destination image to offset the adverse effects of perceived risk. A chat with Francesca De Canio, Elisa Martinelli, and Giampaolo Viglia
The COVID-19 pandemic profoundly transformed the way people think about travel. In a recent study published in the Italian Journal of Marketing, Francesca De Canio, Elisa […]
29/04/2025
Diversity from the customer’s perspective: Good or bad? A chat with Musa Essa
In today’s world, diversity and inclusion are increasingly integral to corporate responsibility. However, how do customers perceive diversity, specifically in the context of employees with disabilities? […]
29/03/2025
The relevance of integrating sales courses in Italian universities. A chat with Silvio Cardinali.
In recent years, sales education has garnered increasing interest globally, yet the field remains underdeveloped in some regions, including Italy. In his article, Silvio Cardinali offers […]
29/03/2025
Four strategies for getting the most from e-commerce in the context of an omnichannel strategy. A chat with Valeria Belvedere, Elisa Martina Martinelli and Annalisa Tunisini.
E-commerce has become a vital channel for companies across industries, yet its integration into traditional sales and distribution frameworks remains complex. In their article, Valeria Belvedere, […]
01/03/2025
Consumer self-concept and digitalization: what does this mean for brands? A chat with Chiara Bartoli.
In the Digital Era, how consumers perceive themselves and interact with brands has shifted dramatically. In her study, Chiara Bartoli investigates the impact of digitalization on […]
01/03/2025
Actors, resources, and activities in Digital Servitization: a business network perspective. A chat with Elisa Carloni and Serena Galvani.
The interplay between technology and services is reshaping industries in profound ways. Digital Servitization (DS) is an example of this transformation, a phenomenon where manufacturers integrate […]
31/01/2025
How intelligent automation, service robots, and artificial intelligence will reshape service products and their delivery. A chat with Jochen Wirtz and Valentina Pitardi.
In today’s fast-paced digital world, the service sector is witnessing a revolution powered by intelligent automation (IA), artificial intelligence (AI), and service robots. In their article, […]
11/01/2025
What can we learn from an investigation of preferences in art collecting? A chat with Federica Codignola and Paolo Mariani.
In the contemporary world, few art collections are as influential as the François Pinault Collection. This extensive collection showcases the tastes and preferences of one of […]
11/01/2025
Small and medium enterprises can leverage local value creation to develop business relationships. A chat with Andrea Runfola, Giulia Monteverde, and Antonio Picciotti.
Using Fabianelli, a Tuscan pasta producer, as a single case study, Andrea Runfola, Giulia Monteverde, and Antonio Picciotti investigate how small and medium-sized enterprises (SMEs) can […]
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